Money and contracts
Party contracts, passes and the terms that catch people out
What you are agreeing to when you book a party, what the Consumer Rights Act 2015 gives you on an annual pass, how to read a play centre advertisement, and what to do when a session goes wrong.
Birthday party contracts, and the terms that catch people out
A party booking is a contract, usually agreed in five minutes at a counter. The clauses that cause the most trouble, and what to settle before you pay a deposit.
Annual passes and your consumer rights
An annual pass is a contract for a year of access. What happens when the venue closes, changes its hours, or you move away, and what the terms usually say.
What indoor play costs, and what you are paying for
We publish no prices. What we can do is set out where the money in a play centre actually goes, so you can tell an expensive session from a poor value one.
Memberships, auto renewal and cancelling cleanly
A membership that renews itself is a subscription. What must be disclosed, how to cancel so it stays cancelled, and what to do when a payment goes out anyway.
Refunds, closures and when a session goes wrong
Half the play area shut, the session cut short, the venue closed on arrival. What consumer law actually gives you and how to ask for it without a row.
How to read a play centre advertisement
Marketing language in this sector follows patterns. Which claims are substantiable, which are decoration, and which the advertising codes would take an interest in.
The fortnightly note
One email every two weeks. What we have published, one thing worth checking on your next visit, and any change in guidance or consumer law that affects families. It carries a clearly labelled sponsor line and that sponsor cannot influence a word of the safety guidance.
We use your address for the newsletter and nothing else. See privacy and the published rate card.